How much does shipping cost?

We charge a standard flat rate of $6.99 for all domestic orders within the United States.

What is the order cut-off time?

Our daily cut-off time is 5:00 PM (EST), Monday through Friday.

How long will it take to process my order?

We have a professional handling time of 1 business day for all orders.

When will my bag arrive?

Transit time typically ranges from 2 to 6 business days. The total estimated delivery window is 3 to 7 business days from the time you place your order.

Which carriers do you use?

We partner with USPS, UPS, and FedEx to ensure the most reliable delivery to your specific location.

Do you ship internationally?

Currently, Primewearnow provides shipping services exclusively within the United States.

What is your return window?

We offer a generous 60-day return period from the date your package is delivered.

Are there any fees for returns?

No, we offer a zero-fee return policy, meaning there are no restocking fees and no return shipping fees for our customers.

How long does it take to get a refund?

Once your return is received and inspected at our Nashville facility, we process your refund within 12 days.

What condition must the bag be in for a return?

Items must be in their original condition—unused, unwashed, and with all original tags and protective films still attached.

How do I start a return?

Please email our support team at [email protected] to receive your prepaid return shipping label and instructions.

Can I cancel or change my order?

Cancellations must be requested by 5:00 PM EST on the same business day the order was placed. Address changes should be requested within 2 hours of ordering.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express. Secure checkout is also available via PayPal.

Is my payment secure?

Yes, our checkout process is Powered by PayPal and utilizes industry-standard encryption to protect your personal and financial data.

Where are you located?

Our headquarters and fulfillment center are located at 2819 Columbine Pl, Nashville, TN 37204, United States.

How are the bags packaged?

Every bag is filled with acid-free tissue or air pillows to maintain its shape and placed in a professional dust bag before being shipped in a heavy-duty box.

What if my bag arrives damaged?

Please document the damage with photos and contact [email protected] within 48 hours so we can arrange a replacement or refund.