FAQs

1. How do I place an order?

Browse our products, add your preferred items to your cart, proceed to checkout, enter your shipping and payment information, and complete your purchase.

2. Can I change or cancel my order?

Yes, but only before your order enters processing.

Orders begin processing quickly after they are placed. If your order has already entered processing or has been shipped, it can no longer be canceled or modified.

Please contact us as soon as possible if changes are needed.

3. Will I receive an order confirmation?

Yes.

After your payment is successfully completed, you will receive an order confirmation email containing your order details.

4. Where do you ship?

We currently ship only within the United States.

We do not offer international shipping.

5. How much does shipping cost?

We charge a flat-rate Standard Shipping fee of $6.99 for all orders.

No tax is charged on the shipping fee.

6. How long does shipping take?

Estimated timelines are:

• Order Processing: 1–2 business days
• Shipping: 2–6 business days

Orders are processed Monday through Friday.

Many orders arrive sooner than the estimated delivery window.

7. Which shipping carriers do you use?

Depending on the destination and carrier availability, we ship through:

• USPS
• UPS
• FedEx

8. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking information.

Tracking updates may take up to 24 hours to appear after the carrier receives the package.

9. What is your return policy?

We accept returns within 60 calendar days after delivery, provided the returned item meets our Return & Refund Policy requirements.

10. Is return shipping free?

Yes.

Approved returns include a prepaid return shipping label at no additional cost.

After your return request is approved, simply download, print, and attach the label before returning the package.

11. How long does it take to receive a refund?

Approved refunds are processed within 7 business days after we receive and inspect the returned item.

The time required for the refund to appear in your account depends on your payment provider.

12. Can I exchange an item?

Yes.

If you receive the wrong item, a damaged product, or a defective product, please contact our customer support team. We will review your request and provide an appropriate solution, subject to product availability.

13. Which payment methods do you accept?

We currently accept:

• PayPal
• Venmo (when available through PayPal Checkout for eligible U.S. customers)

Available payment methods may vary depending on eligibility.

14. Is my payment secure?

Yes.

Payments are processed using secure payment technology. Primewearnow does not store complete payment card information on its servers.

15. What products do you sell?

Primewearnow offers women's apparel, including:

• Women's T-Shirts
• Women's Jackets
• Women's Skirts

16. Will the product look exactly like the photos?

We make every effort to display products accurately.

However, slight differences in color or appearance may occur due to monitor settings, lighting conditions, or device displays.

17. How can I contact customer support?

You can contact us by email at:

support@primewearnow.shop

Our support team will respond as quickly as possible during business hours.

18. What are your customer support hours?

Monday – Saturday

8:00 AM – 7:00 PM Eastern Time (ET)

(Eastern Time – UTC−05:00 / UTC−04:00 during Daylight Saving Time)